“We have been watching this behavior from politicians like Trump, and the - at best - wishy washy actions of company leadership, for years now. “This is not a new problem,” one unnamed employee fumed on Workplace on Jan. The documents include outraged posts on Workplace, an internal message system. This story is based on those documents, as well on others independently obtained by The Washington Post, and on interviews with current and former Facebook employees. It rejected its own Oversight Board’s recommendation that it study how its policies contributed to the violence and has yet to fully comply with requests for data from the congressional commission investigating the events.īut thousands of pages of internal company documents disclosed to the Securities and Exchange Commission by the whistleblower Frances Haugen offer important new evidence of Facebook’s role in the events. On Facebook-owned Instagram, the account reported most often for inciting violence was - the president’s official account, the report showed.įacebook has never publicly disclosed what it knows about how its platforms, including Instagram and WhatsApp, helped fuel that day’s mayhem. Measures of online mayhem surged alarmingly on Facebook, with user reports of “false news” hitting nearly 40,000 per hour, an internal report that day showed. Many bashed their way inside and battled to halt the constitutionally mandated certification of President Joe Biden’s election victory. 6, Facebook staffers expressed their horror in internal messages as they watched thousands of Trump supporters shouting “stop the steal” and bearing the symbols of QAnon - a violent ideology that had spread widely on Facebook before an eventual crackdown - thronged the U.S. Meanwhile, the company’s Civic Integrity team was largely disbanded by management that had grown weary of the team’s criticisms of the company, according to former employees.īut the high fives, it soon became clear, were premature. A ban the company had imposed on the original Stop the Steal group stopped short of addressing dozens of look-alikes that popped up in what an internal Facebook after-action report called “coordinated” and “meteoric” growth. Facebook rolled back many of the dozens of election-season measures that it had used to suppress hateful, deceptive content. Many who had worked on the election, exhausted from months of unrelenting toil, took leaves of absence or moved on to other jobs.
“There was a lot of the feeling of high-fiving in the office.” “It was like we could take a victory lap,” said a former employee, one of many who spoke for this story on the condition of anonymity to describe sensitive matters.
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The company had cracked down on misinformation, foreign interference and hate speech - and employees believed they had largely succeeded in limiting problems that, four years earlier, had brought on perhaps the most serious crisis in Facebook’s scandal-plagued history. Relief flowed through Facebook in the days after the 2020 presidential election.
New internal documents provided by former Facebook employee-turned-whistleblower Frances Haugen provide a rare glimpse into how the company, after years under the microscope for the policing of its platform, appears to have simply stumbled into the Jan. Capitol Police push back rioters who were trying to enter the U.S.